Need someone to talk to? Call us!

If you've got questions about HIV, STDs or Hepatitis, we're here to help. Our free and anonymous hotlines are open:

Monday-Thursday | 9am-8pm
Friday | 9am-5pm

We are also available by email at hotline@aac.org. Translation services available.

Toll-Free: 800-235-2331
TTY: 617-437-1672
Email: STD411@aac.org
Website: www.STD411.org

HEPline: 888-443-HEPC (4372)
TTY: 617-437-1672
Email: HEPline@aac.org

We're here for anyone who needs support or has questions about:

• safer sex
• HIV & STD transmission
• HIV & STD testing
• drug use
• taking medications
• caring for someone with HIV

Is your HIV or STD concern not listed? Give us a call. If we can't answer your HIV and STD questions, we may know someone who can.

We're here for anyone who needs support or has questions about:

• Hepatitis transmission and prevention
• disease progression
• health care
• treatment options
• alternative therapies
• drug and alcohol use

Is your Hepatitis concern not listed? Give us a call. If we can't answer your viral Hepatitis question, we may know someone who can.

HIV/AIDS FAQ
Are you at risk?
Where to get tested
Info on free condoms
Info on syringe exchange
Order educational materials
Support groups
Treatment information

Hepatitis FAQ
Downloadable fact sheets
Support group listings (coming soon)
Hepatitis programs in MA
MA Dept of Public Health Hepatitis program
Info for providers

Give us your feedback

Tell us about your Hotlines experience!  We’re constantly working to improve our service. We need your input.

Leave a message on our Caller Feedback Line (866-756-8080). Tell us what you thought of our service. Let us know what was good, bad, and what we can improve on.  Just call 866.756.8080 and leave a message, or send us an email with your feedback to hotline@aac.org.

Hotlines: AIDS Action's first service in the fight against HIV/AIDS

"Hello. This is the AIDS Action Committee's Hotline. How may I help you?" Are these words familiar to you? Hotline volunteers have offered similar greetings to hundreds of thousands of callers for more than twenty five years.

In the very early 1980s, even before he founded AIDS Action Committee, Larry Kessler was one of the first people in Massachusetts to speak out publicly on AIDS. As a result, Larry began receiving phone calls at his home and business from people he didn't know looking for information about AIDS.

They were usually scared, sometimes sick, and often felt they had nowhere to turn. When the calls became too many for one person to handle, Larry sought funding from the Massachusetts Department of Public Health to buy a 1-800 number and a few phones. In the summer of 1983, AIDS Action hotline volunteers began fielding their first calls. They've been answering those calls ever since.

Referrals

We have quick access to thousands of up-to-date local and national resources and make appropriate referrals as needed.  Many calls include referrals to HIV/STI/hepatitis testing sites, AIDS service and human service agencies, information or treatment hotlines, legal, financial, addiction, domestic violence, STI, physical or mental health care, and GLBT services, and support groups. 

We can also help HIV+ callers get connected to the Client Services department within AIDS Action Committee.  Services offered through Client Services include case management, legal, financial, housing, and transportation assistance.

Make a difference: Volunteer!

Hotline volunteers support people in times of crisis and connect them to care. Potential volunteers must fill out a form and attend an orientation. Learn more.